We offer telephone audio services directly to businesses, but we also work with a number of telecoms companies who use our audio service to provide IVR prompts, out-of-hours and on-hold messages to their clients. However, we found that some of our telecoms clients wanted to present an audio service directly to their customers and that sending them to a third party website … [Read more...]
A Guide to Writing a Good On Hold Script
It is inevitable that at one time or another, you have no alternative but to put your client on hold; however, make this your opportunity to demonstrate to them how professional your company is. This may be the only opportunity you have to do business with them so you can't afford to get their on hold experience wrong. It is worth investing a little bit of time to get this … [Read more...]