For a small company, leasing a phone system for your on-hold music and messages can work out prohibitively expensive. Traditionally, this type of service was only available from suppliers who required you to sign a contract with relatively high monthly payments. Furthermore, you can only use their on-hold script and audio as long as you stay in contract.
Media Music Now produces professional on-hold messages to small businesses for a one-time payment. The service includes voiceover and background music. However, a common question we get asked is about the on-hold equipment.
What on-hold equipment do I need?
If you are a small business with a single incoming line that just wants to place clients on hold, you could opt for a basic setup using an MP3 on-hold player.
These types of on-hold players are much more robust than a personal MP3 player and plug into the mains power supply for continuous playback of your audio. In addition, the type of office telephone system used is also important, as is the type of phone line.
This is not the type of setup you buy off the shelf at your local office supply store. You will need expert advice to get the right on-hold system for your requirements.
Although Media Music Now does not supply on-hold systems, we can refer clients to local suppliers of on-hold equipment for further help. They can provide you with expert advice and discuss the options available based on your hardware requirements.
How much will it cost?
This will vary based on your requirements. Here is an example. Please note that with this example, there is no contract; it is a one-off fee. As with most modern electronics, your system should function for many, many years.
You will likely need the following items for up to 3 lines…
On-Hold MP3 Player, PABX and telephone handset(s).
Our local contact tells us that this equipment can be purchased from £255 +VAT (based on prices at the time) and takes 10 minutes to set up. It depends on your requirements and the hardware you already have.
In Conclusion…
There is an initial cost for the on-hold system and audio. However, in this example, there are no monthly or annual contracts, meaning you can use the audio and equipment indefinitely without any additional payments. In the long term, this will represent a huge saving on the traditional on-hold contract setup.
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Interested in learning more about our on-hold audio service?
Find out more and request a quote by visiting our on-hold marketing section.
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